Privacy policy

This is a translation of the Romanian original. In the event of any discrepancy between the two versions, the Romanian version prevails.

Privacy Policy of SC ProDefence SRL

Our commitment to your privacy: SC ProDefence SRL is firmly committed to protecting your privacy. If you have questions or concerns about how your personal data is used, you can contact us at any time at [email protected]. We undertake to assist you promptly and professionally.

By accessing and using this site and the services offered, you accept the way we process your personal data, as described in this Privacy Policy.

Contents:

1. Definitions
2. Data protection principles
3. Your rights regarding personal data
4. Types of personal data collected
5. Use of personal data
6. Sharing of personal data
7. Data security
8. Cookie policy
9. Contact information

Definitions

• Personal data: any information relating to an identified or identifiable natural person.
• Processing: any operation or set of operations performed on personal data.
• Data subject: the natural person whose personal data is processed.
• Child: a natural person under the age of 16.
• We / the Company: SC ProDefence SRL.

Data protection principles

• Lawfulness, fairness and transparency in data processing.
• Purpose limitation and data minimisation.
• Accuracy and integrity of data.
• Confidentiality and security.

We undertake to follow the data protection principles below.

• Processing is lawful, fair and transparent. Our processing activities have a legal basis. We always take your rights into account before processing personal data, and we will provide information about the processing on request.
• Processing is limited to its purpose. Our processing activities match the purpose for which the personal data was collected.
• Processing uses minimal data. We collect and process only the minimum amount of personal data necessary for any given purpose.
• Processing is limited in time. We will not store your personal data for longer than is necessary.
• We will do our best to ensure the accuracy of the data.
• We will do our best to ensure the integrity and confidentiality of the data.

Rights of the data subject

• The right to information and access.
• The right to rectification and erasure.
• The right to restriction of processing and to object.
• The right to data portability.
• The right to lodge a complaint.
• The right to withdraw consent.

In detail, the data subject has the following rights:

• Right to information – you have the right to know whether your personal data is being processed; what data is collected, where it is obtained from, and why and by whom it is processed.
• Right of access – you have the right to access the data collected from or about you. This includes your right to request and obtain a copy of the personal data collected.
• Right to rectification – you have the right to request the rectification or erasure of inaccurate or incomplete personal data.
• Right to erasure – in certain circumstances you may request that your personal data be deleted from our records.
• Right to restrict processing – where certain conditions apply, you have the right to restrict the processing of your personal data.
• Right to object to processing – in certain cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
• Right to object to automated processing – you have the right to object to automated processing, including profiling, and not to be subject to a decision based solely on automated processing. You may exercise this right whenever profiling produces legal effects that concern or significantly affect you.
• Right to data portability – you have the right to obtain your personal data in a machine-readable format or, where possible, as a direct transfer from one processor to another.
• Right to lodge a complaint – if we refuse your request under the right of access, we will give you a reason. If you are not satisfied with the way your request was handled, please contact us.
• Right to assistance from the supervisory authority – you have the right to the assistance of a supervisory authority and to other legal remedies, such as claiming damages.
• Right to withdraw consent – you have the right to withdraw any consent given for the processing of your personal data.

Collection of personal data

• Data you provide: email, name, addresses and similar.
• Data collected automatically: through cookies and other technologies.
• Data from partners: information provided by our partners.
• Public data: publicly available information.

Information you have provided to us. This may be your email address, name, billing address, home address and similar – principally information needed in order to provide you with a product or service, or to improve your experience as a customer. We save the information you give us so that you can comment or carry out other activities on the site. This information includes, for example, your name and email address.

Information collected automatically about you. This includes information stored automatically by cookies and other session tools – for example basket information, your IP address, purchase history (if any). This information is used to improve the customer experience. When you use our services or view the content of our website, your activity may be recorded.

Information from our partners. We gather information from our trusted partners, with confirmation that they have a legal basis for sharing that information with us. This is either information you provided directly, or information they gathered about you on other lawful grounds.

Publicly available information. We may gather information about you that is publicly available.

Use of personal data

• To provide and improve our services.
• To communicate effectively with you.
• To comply with legal and contractual obligations.

We use your personal data to provide our service – this includes, for example, account registration; providing other products and services you have requested; supplying promotional materials at your request and communicating with you about those products and services; communicating and interacting with you; and notifying you of changes to the services. We also use it to improve your experience as a customer and to fulfil an obligation arising under law or contract.

We use your personal data on legitimate grounds and/or with your consent.

For the purpose of entering into a contract or fulfilling contractual obligations, we process your personal data in order to identify you; to provide you with a service or to send or supply you with a product; and to communicate with you for sales or invoicing purposes.

On the basis of legitimate interest, we process your personal data in order to send you personalised offers (from us and/or our carefully selected partners); to administer and analyse our customer base (purchasing behaviour and history) in order to improve the quality, variety and availability of the products and services we offer; and to carry out customer satisfaction surveys.

Unless you have told us otherwise, we consider it our legitimate interest to offer you products and services that are similar or identical to your purchase history or browsing behaviour.

With your consent, we process your personal data in order to send you newsletters and campaign offers (from us and/or our carefully selected partners), and for any other purposes for which we have requested your consent.

We process your personal data in order to meet obligations arising under law, and/or we use your personal data for the options provided by law. We reserve the right to anonymise the personal data collected and to use any such data. We will use data outside the scope of this policy only when it has been anonymised. We keep your billing information and other information collected about you for as long as is necessary for accounting purposes or other obligations arising under law, but no longer than the law provides.

We may process your personal data for additional purposes not mentioned here, but which are compatible with the original purpose for which the data was collected. In doing so, we will ensure that the link between the purposes, the context and the nature of the personal data is appropriate for further processing, and that the further processing would not harm your interests and that there is an adequate safeguard for the processing. We will inform you of any such further processing and its purposes.

Sharing of personal data

• Data is not shared with unknown third parties.
• Processing partners, business partners and connected third parties.
• Disclosure of data where legally required.

We do not share your personal data with unknown parties. Personal data about you is in some cases provided to our trusted partners, in order to make it possible to provide you with the service or to improve your customer experience. We share your data with our processing partners, our business partners and connected third parties. We work only with processing partners who are able to ensure an adequate level of protection for your personal data. We disclose your personal data to third parties or public officials when we are legally obliged to do so. We may disclose your personal data to third parties if you have consented to it or if there are other lawful grounds for doing so.

Data security

• Maximum protection of your personal data.
• Secure protocols for communication and data transfer.
• Anonymisation and pseudonymisation where possible.
• Continuous monitoring to prevent vulnerabilities.

We do everything we can to keep your personal data safe. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymisation and pseudonymisation where appropriate. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best, we cannot guarantee the security of information. We do, however, undertake to notify the appropriate authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist the authorities should a breach occur.

If you have an account with us, please note that you must keep your username and password secret.

Children. We do not intend to collect, and do not knowingly collect, information from children. We do not target children with our services.

Cookie policy

• We use cookies to improve your experience on the site.
• Types of cookies used: necessary, functionality, analytics and advertising.
• Options for controlling and removing cookies.

We use cookies and/or similar technologies to analyse customer behaviour, administer the site, track user movements and collect information about users. This is done in order to personalise and improve your experience with us.

A cookie is a very small text file stored on your computer. Cookies store information used to help websites work. Only we can access the cookies created by our website. You can control cookies at browser level. Choosing to disable cookies may prevent you from using certain features.

We use cookies for the following purposes:

• Necessary cookies – these cookies are required in order to use certain important features on our site, such as logging in. They do not collect personal information.
• Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes more personalised features possible. For example, they may remember your name and email in comment forms so that you do not have to re-enter this information the next time you comment.
• Analytics cookies – these cookies are used to track the use and performance of our site and services.
• Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the site operator’s permission. These cookies remember that you have visited a website, and this information is shared with other organisations such as advertisers. Targeting or advertising cookies will often be linked to site functionality provided by the other organisation.

You can remove cookies stored on your computer through your browser settings. Alternatively, you can control some third-party cookies using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has its own privacy policy, which you can consult separately. If you wish to opt out of Google Analytics tracking, use Google’s Analytics opt-out page.

Contact information

• Data Protection Officer (DPO): Angheluș Alexandru, email: [email protected]
• Supervisory authority: dataprotection.ro, email: [email protected], telephone: +40 21 252 5599.

Changes to this privacy policy

• We reserve the right to update this privacy policy to reflect changes in our practices or in legal requirements.

We reserve the right to make changes to this Privacy Policy. The last change was made on 19/12/2023.